Terms & Conditions
Payments: We currently process all orders using PayPal Express' secure check-out. PayPal Express allows you to pay via Major Credit Card (Visa, MasterCard, AMEX, Discover ) or with your PayPal account.
Packaging: All orders are shipped in generic boxes or envelopes with “RR as the sending company. There is no company information on the box or envelope and it is completely discreet.
Shipping: Free Shipping on US and U.S. Territories orders over $100.00. At this time, we do not ship outside the United States and U.S. Territories. Most orders are shipped via USPS, but larger shipments may ship via FedEx or UPS. To protect our customers, orders greater than $200 will require a signature for delivery. Orders generally ship within two business days, but we strive to ship everything out the same day if an order is received by 12 noon. During high volume times such as holidays, some orders may take as long as 4-7 days to leave our warehouse. Tracking numbers are sent via email the evening your order ships.
Please allow enough time to receive gifts for special occasions! If you have any special needs or requests, let us know by emailing info@robbsremedies.com to expedite your purchases to you, we reserve the right to make substitutions of color or of equal/greater value in the case of manufacturer stock outs or back orders, or in the case of an extended back order we may issue a refund for the cost of that item. US Customers should receive their orders in 2-10 days. We reserve the right to refuse any order that appears suspicious in nature.
Return Policy: All sales are final, as we cannot accept returns due to the nature of the products. Please check all items upon receipt. If you receive a defective product, report it as soon as possible by e-mailing info@robbsremedies.com. We will do our best to offer you a replacement (of similar value) of your choice.
Cancellations: You can cancel your order at any point during the checkout process until you make a payment. After payment has been taken, it is necessary to contact us directly via email info@robbsremedies.com to cancel your order. If your order has not been shipped, then we can refund you the payment straight away. Please note, we have a very tight turnaround time for shipping after orders have been placed. If your order has already been shipped, we may be able to redirect the package to be returned to our warehouse, or if that is not possible, you may need to refuse the delivery. Your refund will be processed once the order has arrived and is checked in by our warehouse staff. Returns of this nature may incur certain fees for transactions, shipping, and restocking. Your refund will be for the amount you paid for the order, less a 6% transaction processing fee, less any shipping fees Robbs Remedies paid, and may also incur a 10% restocking fee. Opened packages/boxes/envelopes may not be returned and are not eligible for refund. While we process all refunds in a timely manner, the time it takes to post to your account may vary according to your bank/ credit card company policies.
Website: This site is solely intended for adults. By viewing www.robbsremedies.com and the items contained within, you have stipulated that you are 18 years of age or older.
Indemnification:
You agree to defend, indemnify and hold Robbs Remedies and its agents harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of this website.